Consulting services to support and strengthen financial institution’s sales

Mystery Customer Research Service

Overview of Service

Our staffs conduct undercover research by calling or visiting branches acting as a customer. Evaluations are made according to our criteria. Furthermore, reports and improvement proposals are created based on the resarch.

Services are provided by ATM Japan Human Solution, Ltd.

Features and Effectiveness of Service

  • Feature 1

    Verifying the quality of hospitality skills based on our original "hospitality evaluation sheet"

  • Feature 2

    Providing a research report based on the research results (contains issues to be cleared, strengths, weaknesses, tendencies and measurements to be taken for improving hospitality skills)

  • Feature 3

    Offering a training program with an original curriculum

  • Feature 4

    Carrying out post-verification by a follow-up conducted after the training program is held

Service Overview Diagram

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