Consulting services to support and strengthen financial institution’s sales
Mystery Customer Research Service
Overview of Service
Our staffs conduct undercover research by calling or visiting branches acting as a customer. Evaluations are made according to our criteria. Furthermore, reports and improvement proposals are created based on the resarch.
Features and Effectiveness of Service
Verifying the quality of hospitality skills based on our original "hospitality evaluation sheet"
Providing a research report based on the research results (contains issues to be cleared, strengths, weaknesses, tendencies and measurements to be taken for improving hospitality skills)
Offering a training program with an original curriculum
Carrying out post-verification by a follow-up conducted after the training program is held